Custom requests
I’m currently not accepting commissions.
Stock for shops
Sorry, Diomo Glass does not supply shops.
Smaller decorative items
The smaller decorative items will soon be available from my website shop.
Website orders: Postage is for UK orders only. UK postage is charged at £4.00 per order and items are posted within 3 working days of having received cleared payment, 1st class. You can pay direct via Paypal when you order.
If you change your mind, please return the item/s within 30 days to the address below for a refund. The item must be in re-saleable order. Postage will not be refunded.
Should your item be faulty or broken upon receipt, please return the item within 7 days. The return postage costs will be refunded and the item repaired or replaced for you. Don’t hesitate to contact me if there is any kind of problem.
Window work
I’m currently not accepting commissions.
Commissions for leaded lights will require a 30% non-refundable deposit prior to work commencing. The balance is due upon completion of the work by us, not the completion of the installation (if required) by a third party, within 14 days.
Please note that insurance claims for repairs / rebuilds are between you and your insurance company. Diomo Glass will invoice you directly, with payment being due within 14 days of completion of the work unless written consent has been given from your insurance company to invoice them direct.
Smaller items requiring repairs can also be accepted by post. Please email with full details and, if possible, pictures before sending the item. You will need to cover full postage costs too.
Please Note:
Items are made with glass, lead, lead based solder and sometimes other small parts. These are not toys and are not suitable for children.
For postal enquiries and returns only:
Diomo Glass, 15 Hillcrest, Rye, East Sussex TN31 7HP
Tel: 07887 552881
For any other enquiries:
Email: info@diomoglass.co.uk or you can use the contact form.